FAQ
ORDER AND DELIVERY QUESTIONS
How can I know the status of my order?
All users will be provided a link to track their order on the order confirmation email sent to the customers registered email account.
What happens if my order is lost in transit?
It is highly unlikely that your order gets lost in transit. However, we will attempt to track your lost order for 15 days. If we are still unsuccessful, then we process your refund within 7 working days.
What part of India do you deliver?
We deliver anywhere in India. Please enter your pin code on the checkout page to confirm delivery options. If there is no courier service available in your area/city, we apologize for the inconvenience caused.
Do you deliver internationally?
Currently, we do not deliver to locations outside of India.
I reside outside India; can I order something to be delivered to an address in India?
As long as you provide a valid shipping address in India, we can deliver the product. However, please enter your pin code on the checkout page to confirm delivery options. If there is no courier service available in your area/city, we apologize for the inconvenience caused.
Are there any delivery/shipping charges for shipments within India?
We provide free delivery within India on orders above Rs. 500. Shipping charges will be applicable based on final delivery destination on all orders below Rs. 500. Detail rates will be shown at check out.
What is the delivery time for my order?
The strive to have the product delivered to you within 5-7 working days once the order is received. However, based on your location this time may vary.
Can I send a product as a gift?
Yes, you can send any of the products available on www.embarkperfumes.com as a gift.
PAYMENT INFORMATION
What are the payment options available to me?
Our payment gateway is RazorPay through which payments can be made via credit cards, debit cards, international cards, net banking, cash on delivery and other payment wallets such as Paytm, Google Pay etc. Please note that payments on www.embarkperfumes.com will be accepted only in INR for domestic orders. In case of use of international credit cards, the transaction amount will be converted to INR as per the applicable exchange rate at that time before the payment is accepted. Currency conversion charges may apply based on your credit card policy.
Do you offer Cash On Delivery?
Yes. Please refer to the Cash On Delivery section in the FAQ’s.
CASH ON DELIVERY (COD) QUESTIONS
What is cash on delivery?
Cash On Delivery (COD) is a mode of payment provided by Embark Perfumes where you pay in cash to the deliveryman when he delivers the product to you. There are no advance payments for COD orders.
Will I be charged extra for my COD orders?
No additional charges are levied on COD orders.
Is Cash on Delivery available for international shipping address?
As we do not deliver internationally, the question for COD does not arise.
Which products are eligible for Cash on Delivery?
All products on www.embarkperfumes.com are available for COD.
What is the cart value limit on COD orders?
At present, orders of cart value below Rs. 10,000 for selected pin code addresses are eligible for COD service.
Can I place as many orders as I wish by way of COD?
No, you can place a maximum of 3 COD orders in a day.
Which pin codes are eligible for Cash on Delivery?
COD facility is available at all locations where we can deliver the products. If there is no courier service available in your area, we do apologize for the inconvenience caused.
How will I receive my refund?
In the case of COD, the amount can be refunded either through cheque or online transfer to your bank account.
If the customer provides a canceled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into the customer’s bank account through online transfer.
If the customer doesn’t provide any canceled cheque then the amount will be refunded through cheque on customer’s name only, which will be sent by courier at the address provided by the customer at the time of registering/placing the order. It may take up to 30 working days.
What are the other terms and conditions for Cash on Delivery?
The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that the product will not be delivered to you against partial payment.
How do I cancel my order if I have ordered through Cash on delivery?
You can call the customer care number on 022-24922280 (Monday to Friday from 10.00am to 6.00pm) or email us at info@embarkperfumes.com to cancel your order. Please note that the order can be canceled only before it has been shipped from the Embark warehouse.
What are the acceptable currencies for a COD order?
Our delivery partners will only accept Indian Rupees.
MY ACCOUNT QUESTIONS
Do I need to register to be able to shop at www.embarkperfumes.com?
No, you can shop on www.embarkperfumes.com if you do not want to register on this website. However, we strongly recommend that you register as it makes your checkout faster, save products that interest you to a wish list (which you may access at a later time) and provides a better shopping experience.
I have forgotten my password. How can I reset it?
On the login page, enter your registered e-mail address and click on the “lost your password” link. You will receive a system generated email on the registered email address that will prompt you to reset your password. Follow the steps from there.
Can I edit my account details?
You can edit your account details by accessing the “account details” and ‘addresses’ section in the My Account section.
Can I have multiple accounts linked to the same email ID?
No, you can have only one account linked to a single e-mail address.
Are my account details shared with www.embarkperfumes.com secure?
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control.
RETURNS AND EXCHANGES
What is the Embark Perfumes Return Policy?
All products are non – returnable and non-exchangeable.
All sales are final.
Returns / replacement will be only accepted for fulfillment errors such as incorrectly shipped or missing items. Damage caused during transit by the courier company to the customer will be replaced. Below is the process to claim the same.
Damages due to neglect, improper usage or application will not be covered under our returns policy.
Courier charges for incorrect shipments will be borne by Embark Perfumes. If you have any questions or concerns, please e-mail us on info@embarkperfumes.com
I want to return my order received in a damaged condition. How do I do that?
In the unlikely event that the product is delivered in a damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and be returned to us.
Steps to be followed:
- Call/email us within 7 days of receipt of damaged product to register a complaint and arrange a pickup
- Email the following to us
- Take a picture of the damaged product, including packaging it was received it.
- Order number and registered mobile number
- Description of the damage
- All damaged products must be received in is original packaging along with the invoice.
- The returned product will need a go-ahead from the QA (Quality Assurance) department for the refund to be processed.
You can reach us at 022-24922280 (Monday to Friday from 10.00am to 6.00pm – except government holidays). Our email id is info@embarkperfumes.com.
How can I cancel my order?
Orders once placed can only be cancelled prior to shipment. Please refer to the Refund and Cancellation Policy.
In case I change my mind about the product, can I cancel the order?
Yes, it is possible to cancel an order before it has shipped from the Embark warehouse.
What do I do if I received the wrong product?
In the unlikely event that a wrong product is delivered, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and be returned to us.
Steps to be followed:
- Call/email us within 7 days of receipt of wrong product to register a complaint and arrange a pickup
- Email the following to us
- Take a picture of the wrong product, including packaging it was received it.
- Order number and registered mobile number
- Details of wrong product received
- All wrong products must be received in is original packaging along with the invoice.
- The returned product will need a go-ahead from the QA (Quality Assurance) department for the refund to be processed.
You can reach us at 022-24922280 (Monday to Friday from 10.00am to 6.00pm – except government holidays). Our email id is info@embarkperfumes.com.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Can I return a product from embarkperfumes.com at any physical store where Embark perfumes are sold?
No, you can’t return any product bought from www.embarkperfumes.com at any physical store where Embark perfumes are sold.
What is the exchange policy?
Our policy doesn’t allow us to exchange any product.