FAQ
ORDER AND DELIVERY QUESTIONS
PAYMENT INFORMATION
CASH ON DELIVERY (COD) QUESTIONS
MY ACCOUNT QUESTIONS
RETURNS AND EXCHANGES
In the unlikely event that the product is delivered in a damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and be returned to us.
Steps to be followed:
- Call/email us within 7 days of receipt of damaged product to register a complaint and arrange a pickup
- Email the following to us
- Take a picture of the damaged product, including packaging it was received it.
- Order number and registered mobile number
- Description of the damage
- All damaged products must be received in is original packaging along with the invoice.
- The returned product will need a go-ahead from the QA (Quality Assurance) department for the refund to be processed.
You can reach us at 022-24922280 (Monday to Friday from 10.00am to 6.00pm – except government holidays). Our email id is info@embarkperfumes.com.
In the unlikely event that a wrong product is delivered, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and be returned to us.
Steps to be followed:
- Call/email us within 7 days of receipt of wrong product to register a complaint and arrange a pickup
- Email the following to us
- Take a picture of the wrong product, including packaging it was received it.
- Order number and registered mobile number
- Details of wrong product received
- All wrong products must be received in is original packaging along with the invoice.
- The returned product will need a go-ahead from the QA (Quality Assurance) department for the refund to be processed.
You can reach us at 022-24922280 (Monday to Friday from 10.00am to 6.00pm – except government holidays). Our email id is info@embarkperfumes.com.