Cancellation by Embark Perfumes:
There may be certain orders that Divine Cosmetics LLP cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include a limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Divine Cosmetics LLP identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been canceled fully or partially or if any additional information is required to accept your order.
Cancellation by Customer:
Once an order is placed, it can only be canceled before it is shipped to the provided destination. ALL personalized products cannot be returned. Registered customer can always check the status of their order from Track Order option available at www.embarkperfumes.com. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.
NOTE : In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest. For any assistance customer can connect with us at firstname.lastname@example.org.
Cancellations once shipment is made is not possible. For cancellation prior to shipment, please contact our customer service at email@example.com